Privacy Policy

1. Information We Collect

We may collect the following categories of information depending on how you interact with the Service.

1.1 Information You Provide Directly

· Contact information, such as your name, email address, and any contact details you provide when submitting a form, placing an order, contacting support, or subscribing to updates.

· Order and account information, such as product selected, order status, purchase history, discount code usage, billing-related information, customer support history, and transaction identifiers.

· User Content, such as lyric ideas, hooks, phrases, prompts, song concepts, creative instructions, genre or mood descriptions, reference notes, and other materials you submit to Hook Fixer.

· Communications, such as emails, support requests, feedback, survey responses, testimonials, revision requests, and other messages you send to us.

· Marketing preferences, such as whether you choose to receive promotional emails or product updates.

1.2 Payment Information

Payments may be processed by third-party payment providers, ecommerce platforms, or checkout providers. We may receive limited payment-related information, such as order confirmation, payment status, transaction ID, billing contact information, and fraud-prevention signals. We do not intentionally store full credit card numbers or complete payment credentials on our own systems.

1.3 Information Collected Automatically

· Device and browser information, such as IP address, browser type, operating system, device type, language settings, approximate location derived from IP address, and time zone.

· Usage information, such as pages viewed, buttons clicked, referring URLs, time spent on pages, form interactions, checkout interactions, error logs, and Service performance data.

· Cookie and tracking information, such as cookie identifiers, session data, analytics identifiers, and similar technologies used for site functionality, analytics, security, fraud prevention, and marketing measurement where enabled.

1.4 Information From Third-Party Services

We may receive information from third-party services used to operate the Service, such as ecommerce platforms, form tools, workflow automation tools, AI service providers, email delivery providers, analytics tools, payment processors, fraud-prevention services, hosting providers, and customer support tools.

2. How We Use Information

We use information for the following purposes:

1. To provide, operate, maintain, and improve the Service.

2. To receive, analyze, transform, format, and deliver User Content and Output.

3. To process orders, payments, refunds, credits, support requests, and delivery confirmations.

4. To send transactional emails, including order confirmations, result delivery emails, support replies, service notices, and policy updates.

5. To personalize, test, troubleshoot, debug, secure, and improve our workflows, website, forms, emails, products, and customer experience.

6. To detect, prevent, investigate, and respond to fraud, abuse, spam, unauthorized automation, payment disputes, chargeback abuse, misuse, copyright-risk submissions, artist-imitation requests, and policy violations.

7. To comply with applicable laws, legal process, tax obligations, accounting requirements, platform requirements, and enforceable government requests.

8. To enforce our Terms of Service, Refund Policy, Copyright/DMCA Policy, and other applicable policies.

9. To send marketing or product update communications where permitted by law and your preferences.

10. To measure site performance, conversion performance, product demand, and customer support quality.

3. User Content and AI-Assisted Processing

Hook Fixer provides AI-assisted creative writing support. When you submit User Content, we may process it through automated systems, AI systems, workflow tools, service providers, human review, or a combination of these methods as reasonably necessary to provide the Service.

User Content may include creative, unreleased, or commercially sensitive material. Hook Fixer is not a secure storage service, rights-management service, publishing service, confidentiality service, or legal archive. Do not submit confidential, highly sensitive, unreleased, proprietary, trade secret, or commercially valuable material unless you are comfortable using it with an AI-assisted online service.

We do not claim ownership of your User Content. However, by submitting User Content, you authorize us to process, analyze, transform, transmit, store, and use it as necessary to provide, improve, troubleshoot, secure, and enforce the Service and related policies.

4. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, scripts, local storage, log files, and similar technologies for the following purposes:

· Site functionality, including cart, checkout, session, security, and form functionality.

· Analytics and performance measurement, including understanding how visitors use the website and where technical issues occur.

· Fraud prevention, abuse prevention, security monitoring, and checkout reliability.

· Marketing measurement or advertising functionality where enabled by us or our service providers.

You can usually adjust your browser settings to refuse or delete cookies. Some parts of the Service may not function properly if cookies are disabled.

5. How We Share Information

We may share information in the following circumstances:

· Service providers. We may share information with vendors and service providers that help us operate the Service, including ecommerce platforms, payment processors, form tools, workflow automation providers, AI service providers, email delivery providers, analytics providers, hosting providers, security providers, fraud-prevention tools, and customer support tools.

· Legal and compliance purposes. We may disclose information if we believe disclosure is necessary to comply with applicable law, legal process, tax obligations, government requests, or to protect our rights, users, property, safety, or Service integrity.

· Policy enforcement and abuse prevention. We may disclose information to investigate, prevent, or respond to fraud, abuse, payment disputes, unauthorized access, scraping, spam, misuse, copyright-risk submissions, artist-imitation requests, or other violations of our policies.

· Business transfers. If Hook Fixer is involved in a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar transaction, information may be transferred as part of that transaction.

· With your direction or consent. We may share information when you direct us to do so or when you otherwise consent.

As of the Effective Date, Hook Fixer does not sell personal information for money. Some privacy laws define “sale” or “sharing” broadly and may include certain advertising, analytics, or cross-context behavioral advertising technologies. If we enable practices that require an opt-out right, we will provide the required choices where applicable.

6. Third-Party Services and Platforms

The Service may rely on or link to third-party websites, tools, platforms, or service providers, such as ecommerce platforms, payment processors, form tools, workflow automation tools, AI systems, email delivery tools, analytics tools, social media platforms, and music-related platforms. These third parties may collect, use, store, and disclose information according to their own privacy policies and terms.

Hook Fixer is independent and is not affiliated with, endorsed by, sponsored by, or officially connected to Suno, Udio, TikTok, YouTube, Instagram, Spotify, Apple Music, OpenAI, or any other third-party music, AI, social media, streaming, or distribution platform.

7. Data Retention

We retain information for as long as reasonably necessary to provide the Service, deliver purchased products, maintain records, provide support, prevent fraud or abuse, comply with legal and accounting obligations, resolve disputes, enforce our policies, and improve the Service.

Retention periods may vary depending on the type of information, the purpose of processing, legal requirements, operational needs, customer support needs, security requirements, and whether there is an active dispute, chargeback, abuse investigation, or legal request.

We may delete, anonymize, or aggregate information when it is no longer reasonably needed for the purposes described in this Privacy Policy.

8. Security

We use reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure. However, no website, online service, AI workflow, email system, payment system, or internet transmission is completely secure. We cannot guarantee absolute security.

You are responsible for submitting only content you are comfortable processing through an online AI-assisted workflow and for removing confidential, private, or sensitive information before submission.

9. Your Choices and Rights

Depending on where you live and the laws that apply to your information, you may have some or all of the following rights:

· Access. You may request information about the personal information we maintain about you.

· Correction. You may request correction of inaccurate or incomplete personal information.

· Deletion. You may request deletion of certain personal information, subject to legal, security, fraud-prevention, accounting, dispute-resolution, and operational exceptions.

· Portability. You may request a copy of certain personal information in a portable format where required by law.

· Objection or restriction. You may object to or request restriction of certain processing where required by law.

· Opt out of marketing. You may unsubscribe from marketing emails by using the unsubscribe link or contacting us. Transactional and service-related emails may still be sent.

· Opt out of sale or sharing. Where applicable, you may have the right to opt out of the sale or sharing of personal information, including certain advertising-related sharing.

To submit a privacy request, contact us at hello@aihookfixer.com. We may need to verify your identity before responding. We will respond to valid requests as required by applicable law.

10. California Privacy Notice

This section applies to California residents to the extent the California Consumer Privacy Act, as amended by the California Privacy Rights Act, or similar California privacy laws apply to Hook Fixer.

Categories of personal information we may collect include identifiers, commercial information, internet or electronic network activity, approximate location information derived from IP address, user-submitted content, communications, and inferences related to product usage or customer support. We use these categories for the business and commercial purposes described in this Privacy Policy.

We may disclose personal information to the categories of recipients described above, including service providers, payment processors, ecommerce platforms, workflow automation tools, AI service providers, email delivery providers, analytics providers, hosting providers, security providers, fraud-prevention services, legal or compliance recipients, and parties involved in business transfers.

California residents may have the right to know, access, correct, delete, receive a copy of, and opt out of certain uses or disclosures of personal information, and the right not to be discriminated against for exercising privacy rights. To exercise these rights, contact hello@aihookfixer.com.

As of the Effective Date, we do not knowingly sell personal information for money. If we use advertising or analytics technologies that are considered a “sale” or “sharing” under California law, we will provide the legally required opt-out method.

11. EEA, UK, and Other International Users

If you are located in the European Economic Area, the United Kingdom, Switzerland, or another jurisdiction with specific data protection laws, you may have additional rights under applicable law, including the right to access, correct, delete, restrict, object to, or receive a copy of certain personal data.

Where required, our legal bases for processing may include performance of a contract, consent, compliance with legal obligations, and legitimate interests such as operating, securing, improving, and enforcing the Service, preventing fraud or abuse, and responding to customer support requests.

Your information may be processed in the United States or other countries where we or our service providers operate. These countries may have data protection laws different from those in your jurisdiction. Where required, we rely on appropriate safeguards for international transfers.

12. Children’s Privacy

Hook Fixer is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us at hello@aihookfixer.com and we will take appropriate steps to delete it where required by law.

13. Automated Decision-Making

Hook Fixer may use automated systems and AI-assisted workflows to analyze User Content, generate creative suggestions, format Output, detect abuse, and improve the Service. We do not intend to use automated decision-making that produces legal or similarly significant effects about users without appropriate notice or safeguards required by law.

14. Do Not Track and Browser Signals

Some browsers offer “Do Not Track” or similar signals. Because there is no universally accepted standard for how online services should respond to these signals, our website may not respond to every such signal. Where legally required, we will honor applicable opt-out preference signals or provide required privacy choices.

15. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date. Your continued use of the Service after an updated Privacy Policy is posted means you acknowledge the updated policy.

16. Contact

If you have questions about this Privacy Policy or want to submit a privacy request, please contact us at:

Hook Fixer

Email: hello@aihookfixer.com

Website: https://hookfixer.com